Frequently Asked Questions

When Will My Order Ship?

Most orders ship within 24 – 48 hours of the order being placed (Weekends and Holidays can cause delays). Some larger items may need more special care when packing that can slow down the shipping process. We will alert you via email if there is a delay in shipping. Once your order ships you will receive a tracking number via email.

>How do I return an item?

We offer a 30 day return period on all of our orders. Just ship the package back to the below address:


15445 Lee Hwy

Bristol, VA 24202

Please include a copy of your invoice with the return items.

How do I reach a human about my order?

To reach our Customer Care Team via phone please call 276.669.9133 option 2. They are available Monday – Friday 9-5 eastern standard time.

What is the cost to ship my order?

Standard ground shipping is included in the price. No need to place your item in a cart and give us your information to see what it will cost.

Do I get a discount if I buy more?

We offer many items with quantity discounts. Just put the amount you want in your cart and it will calculate the discount.