FAQ

? Frequently Asked Questions

? When will my order ship?

Most orders ship within 24–48 hours (Monday through Friday). Orders placed on weekends or holidays may take longer. Some large or specialty items may require extra handling time. You’ll receive a tracking number via email as soon as your order ships.

Note: Delivery delays caused by weather, holidays, or carrier issues are beyond our control.

? How do I return an item?

We accept returns on unused items within 30 days of delivery. Please ship your return to:

Be sure to include your invoice or order number inside the package.

Items must be in new, unused condition to qualify for a full refund. Returns of used or damaged items may be subject to denial or partial refund. Shipping charges are non-refundable.

? How do I speak to someone about my order?

Our Customer Care Team is available Monday–Friday, 9:00 AM – 5:00 PM EST.
Call us at 276.669.9133 (Option 2).

Calls may be recorded or monitored for training and quality purposes. Please have your order number ready when calling.

? What does shipping cost?

We offer free standard ground shipping on orders of $50 or more.
Orders under $50 will have shipping calculated at checkout — no surprises.

? Do I get a discount for buying more?

Absolutely! Many products come with automatic quantity discounts. Just add the desired quantity to your cart, and any eligible discount will apply automatically.

⚠️ Additional Info & Disclaimers

• Returns and refunds are subject to our full return policy.
• Orders may be canceled before shipment only. Once shipped, they fall under the return process.
• HSMHS is not responsible for delivery issues due to incorrect addresses or third-party carrier delays.
• By placing an order, you agree to our Terms of Service and Privacy Policy.