Privacy Policy

Last Updated: Oct 17, 2024.

At HSMHS.com, we are committed to protecting your privacy and ensuring that your Personally Identifiable Information (PII) is handled responsibly. PII, as defined by U.S. privacy law and information security standards, is information that can be used on its own or combined with other information to identify, contact, or locate an individual, or to identify an individual in context. Please read this privacy policy carefully to understand how we collect, use, protect, or otherwise handle your PII in accordance with our website.

1. What Personal Information Do We Collect?

When you visit our website, register, place an order, or engage with our site, we may ask for certain information such as your name, email address, mailing address, phone number, or other details to enhance your experience.

2. When Do We Collect Information?

We collect information from you when you:

Register on our site
Place an order
Subscribe to our newsletter
Fill out a form
Open a support ticket
Provide feedback on our products or services
Enter information on our website

3. How Do We Use Your Information?

We may use the information we collect from you in the following ways:

To respond to your customer service requests
To process transactions quickly
To follow up after correspondence (live chat, email, or phone inquiries)

4. How Do We Protect Your Information?

Our website is regularly scanned for security vulnerabilities to make your visit as safe as possible. We use Malware Scanning and other security measures.

Your personal information is stored behind secured networks and is accessible only to a limited number of people with special access rights who are required to keep the information confidential. Any sensitive or credit information you provide is encrypted via Secure Socket Layer (SSL) technology.

All transactions are processed through a secure payment gateway provider and are not stored or processed on our servers.

5. Do We Use Cookies?

Yes. Cookies are small files transferred to your computer's hard drive through your web browser that enable our system to recognize your browser and capture and remember certain information. We use cookies to:

Help remember and process the items in your shopping cart
Understand and save your preferences for future visits
Compile aggregate data about site traffic and interaction to offer better experiences

You can choose to have your computer warn you each time a cookie is being sent or turn off cookies entirely through your browser settings. If you disable cookies, some features of our website may not function properly.

6. Third-Party Disclosure

We do not sell, trade, or otherwise transfer your PII to outside parties unless we provide you with advance notice. This excludes trusted third parties who assist us in operating our website, conducting our business, or servicing you, provided they agree to keep this information confidential. We may also release your information to comply with the law, enforce our policies, or protect the rights, property, or safety of others.

Non-personally identifiable visitor information may be provided to third parties for marketing, advertising, or other uses.

7. Third-Party Links

We do not include or offer third-party products or services on our website.

8. Google

We use Google AdSense Advertising on our website. Google, as a third-party vendor, uses cookies to serve ads on our site. Google's use of the DART cookie enables it to serve ads to users based on their previous visits to our site and other sites on the Internet. You may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

We have implemented the following:

Remarketing with Google AdSense

We, along with third-party vendors like Google, use first-party cookies (such as Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) to compile data regarding user interactions with ad impressions and other ad service functions.

Opting Out:

You can set preferences for how Google advertises to you by visiting the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or using the Google Analytics Opt Out Browser add-on.

9. COPPA (Children’s Online Privacy Protection Act)

We do not market to children under the age of 13. The Children’s Online Privacy Protection Act (COPPA) puts parents in control of the information collected from children under 13. For more information, please refer to the COPPA Rule at the Federal Trade Commission's website.

10. Fair Information Practices

In line with the Fair Information Practices Principles, should a data breach occur, we will notify you via email within seven business days. We also support the Individual Redress Principle, which allows individuals to pursue legal action against data collectors and processors who fail to adhere to privacy laws.

11. CAN-SPAM Act

The CAN-SPAM Act is a law that sets rules for commercial email and establishes requirements for commercial messages. We collect your email address to:

Send information and respond to inquiries
Process orders and send updates related to orders
Send additional information about your product or service
Market to our mailing list or continue to send emails after an initial transaction

To comply with CAN-SPAM, we agree to:

Not use false or misleading subjects or email addresses
Identify the message as an advertisement
Include our physical business address
Honor opt-out/unsubscribe requests promptly
Allow users to unsubscribe using the link at the bottom of each email

If you wish to unsubscribe from future emails, follow the instructions at the bottom of any email, and we will promptly remove you from all correspondence.

12. Contacting Us

If you have any questions regarding this privacy policy, you can contact us at:

HSMHS.com
16076 Lee Hwy
Bristol, VA 24202
United States
Email: info@hsmhs.com
Phone: 276-644-2298

Last Edited on Oct 17, 2024.