Shipping & Returns
Most orders ship within 24 hours, Monday through Friday. Orders placed on weekends will ship the next business day. Orders over $50 qualify for free shipping. We use UPS, FedEx, and USPS for free shipping orders. Express options are available at checkout for an additional charge. Once a package has been handed to the shipping carrier, delivery delays due to weather, volume, or operational issues are outside our control. Items must be in new, unused condition. Bring your receipt or invoice to our Bristol, VA retail store within 30 days. Send returns to: Please include the following in your return: Questions? Call us at 276.669.9133 (Option 2) If your order is defective, damaged, missing parts, or incorrect, please contact us within 15 days of delivery to arrange for free return shipping. Refunds are issued once the returned merchandise is received and inspected.? Shipping Information
Standard Shipping
Free Shipping
Express Shipping
Orders placed by 2 PM EST (Mon–Fri) will arrive the next business day.
Orders placed after 2 PM Friday through Sunday will arrive on Tuesday.
Note: Holidays and carrier delays may impact both standard and express delivery timelines.
Carrier Delays
We are not responsible for lost or delayed packages once they have been scanned in by the carrier.
? Returns & Exchanges
In-Store Returns
Mail-In Returns
16076 Lee Hwy
Bristol, VA 24202
Email: returns@hsmhs.com
⚠️ Damaged or Incorrect Orders
We may request photos of the item and packaging prior to issuing a return label.
? Refund Policy
Refunds will be credited to the original method of payment.
Shipping charges are non-refundable.
? Additional Terms & Legal Notices